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• 30-DAY RETURN POLICY

• At We Are One Apparel, we strive to ensure that you are completely satisfied with your purchase. We stand by the quality and craftsmanship of our products and want you to shop with confidence. Therefore, we have created a straightforward and customer-friendly return policy to address any concerns you may have. Please take a moment to familiarize yourself with the following guidelines:

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• 1. Eligibility:
     - To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels intact. We cannot accept returns for items that have been worn. Additionally, books are not available for return unless the conditions below apply. 

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• 2. Return Period:
     - We offer a 30-day return window from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot accept your return.

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• 3. Reasons for Returns:
     a) Improper Fit: If the item does not fit as expected, you can initiate a return within the specified 30-day period.
     b) Merchant Error: In the event that we have made an error with your order, such as sending the wrong item, size, or color, you are eligible for a return within the specified 30-day period.

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• 4. Return Process:
     - To initiate a return, please contact our customer support team at hello@charlesjackson.media. Our representatives will guide you through the process and provide you with an electronic return label.
     - Carefully package the item, preferably in its original packaging, and ensure it is well protected for transit.

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• 5. Return Shipping:
     - We are pleased to offer complimentary return shipping for all eligible items. Once you receive the electronic return label, simply affix it to the package.
     - Drop off the package at the nearest shipping carrier location, or schedule a pick-up at your convenience.

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• 6. Refund or Exchange:
     - Once we receive and inspect the returned item, we will process your refund or exchange.
     - Refunds will be issued in the original payment method used during the purchase.
     - Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

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• 7. Processing Time:
     - Please allow up to 3-5 from the date we receive your return for us to process your refund or exchange.

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• 8. Non-Returnable Items:
     - For hygiene and safety reasons, certain items, such as underwear, swimwear, and earrings, are non-returnable unless they are damaged or defective.

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• 9. Damaged or Defective Items:
     - If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or issue a full refund, including return shipping costs.

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• 10. Final Sale Items:
     - Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective.

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• Remember, our team is here to assist you throughout the return process. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing We Are One Apparel - we truly appreciate your support!

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  We Are One Team